Yakov Zhizhenkov - Резюме Looking for any legal job in Portugal (Russian citizen)

Customer Service / Chicago foot and ankle clinic Chicago, United States Since October 2020 Calling patients of the clinic and getting their feedback of the doctor. Asking to leave a Google review. Following up patients who had very good experience with asking to refer more clients to the clinic. Working with affordable housing to facilitate the visit of the doctor to the building. Marketing specialist / uCoz Saint Petersburg, Russian Federation Since January 2020 Launching and promoting the service of creating ad campaigns. Building a client base for a digital ad agency from scratch. Work with small and large businesses, local and international campaigns, Workflow organisation of the service and tutoring of coworkers. Setting up multiple search and social media ad campaigns. Ad campaign optimisation. Continuous client support. Customer satisfaction management. Web statistics analysis. Assistant to project manager / uCoz Saint Petersburg, Russian Federation From August 2017 to January 2020 Client and technical support for various projects: uSocial.pro – free social share buttons for websites with paid premium features: email customer support in English and Russian. uPartner.pro – now closed freelancing marketplace: moderation of every listing on the platform, monitoring of the comments. Resolving client/contractor conflicts. Handling of payouts to freelancers and refund management. Divly.net – trunkey web services with the help of trusted freelancer and in-office workers: evaluation of new freelancers' applications to be allowed to work with Divly, quality control and ranking of freelancers' projects, posting best works on social media. Partial management of social pages of the company: creating new post every day for Divly, creating new post for uPartner and answering direct messages. Promotion of divly.ru website and its services: content marketing, linkbuilding, PPC. Optimisation suggestions and launching of experiments in Google Optimize and brief work with programmers. English-speaking tech support / MAYKOR Saint Petersburg, Russian Federation From June 2017 to July 2017 Work at St. Petersburg stadium for FIFA Confederation cup 2017 First level technical support in English and Russian languages via phone and email. Describing and if possible identifying the issue, entering it into Helpdesk ticketing system and passing to engineers. After completing the contract was invited to continue work as English speaking support for other projects.

Secondary professional education "Network technician", bachelors degree in progress

Online marketing, Technical support, customer support, English - Advanced C1

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PC building - I follow the news in PC consumer space, built a number of PCs with different specs, cooking, language learning (I speak English, understand a bit of German and currently studying Portuguese)