Doświadczenie w pracy:
Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
Conflict mediation
Led seminar on how I resolved complex inqueries
Coordination solutions directly between all the parts of the team members financical, fraud, partners, customer success, content
Stayed on policies, procedures and standards to offer optimal support
Communicated with customers to immediately determine resolve problems, avoiding escalation or legal risks.
Good knowledge of support metrics and experience on how to improve
Edukacja:
Moscow University of Finance and Law (Moscow Academy of Finance and Law), Moscow
Tourism , Tourism manager
Umiejętności zawodowe i inne:
Salesforce
Business English
Atlassian Jira
Presentation skills
Negotiation skills
Time management
Google API
Teamplayer
Mentoring
Trello
Slack
MS Office
Workday
Client support
Customer success
Dodatkowo:
Please kindly contact me via what's up, email or telegram
I am a good team player, used to communicate internally with team members across multiple departments and still friends with most of them (from my previous workplace)
I am a fast learner, due to little less then three years of working in my previous workplace completed several courses in BOF. (and i can collect and analyze large amount of data)
Problem-solving. Always trying to conduct non - standart solution to provide extra-service
I value honesty with myself in each life sphere and especially in working process so I am a very responsible empoyee.
Couldn't stay indiffernt to other's people problems, working as a volunteer for last 2 month.
