Anna Koverenko - CV Менеджер по работе с клиентами

03/2022-10/2022, "SIIAMI SP.Z O.O.", Poland ENTREPRENEUR REGISTAR Advising clients on the necessary package of documents. Receiving documents from the client and preparation of documentation. Registration and control of signatories. Organization and conduct of individual meetings with clients. Interfacing with finance and other departments to establish processes for registering incoming and outgoing correspondence, registering orders, powers of attorney. 2015-2022, "Privat Bank", Ukraine SENIOR CUSTOMER SERVICE SPECIALIST Sale of standard and adapted bank products to the bank's clients. Increase of volume of such sales, fulfillment of the long-term business development program. Activities to attract clients and sell them the following banking products and services: - packages of services-card products (pension, social accounts, salary projects, other packages) in UAH and foreign currency; - deposits in UAH and USD, Euro; - lending in cash in UAH. Working with international money transfer systems. Advice to customers and the provision of services for the sale and booking of tickets in the branch. Сonsulting and informing existing clients about new banking products and services. Conducting individual meetings and consultations. Attracting new clients through promotions. 2007-2015, "Privat Bank", Ukraine CUSTOMER SERVICE SPECIALIST Work with clients in the branch. Operational customer service (work with accounts, plastic cards, money transfers). Advising clients on issues related to banking products and operations. Receiving incoming calls and advising clients on credit products of the bank.

Education 2004-2007 Kyiv National Economic University Bachelor's Degree Faculty of Marketing Personnel Management and Labor Economics

Professional goals: I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. I'm currently looking for a job where I can be useful and demonstrate my communication skills and goal-setting skills. Qualifications: Conflict Resolution; Excellent Communication Skills; Troubleshooting; Service and Support; Great Attention to Data; Ability to work effectively in harsh environments; Tracking the achievement of quality results.

Английский

Responsible approach to the set tasks. Over-fulfillment of sales plans - must have.
Communicative, proactive, stress-resistant.