Alena Loiko - Резюме Business analyst

2021 – 2022 Senior Business Analyst • Expertek IBS | Moscow, Russia
 Performing functions as Business and System Analyst in a CRM implementation project based on the Terrasoft BPM online platform for a leading state oil company: Rosneft.
 Analyzing the subject area within the framework of the project.
 Responsibility over Project documentation creation and update, filling the knowledge base.
 Providing realization of functional blocks from requirements gathering to presentation.
 Formulating and setting tasks for developers and conducting Functional Testing.
 Organizing, and conducting demonstrations of the system functionality.

2019 Consultant • iT-Wizards | Vladivostok, Russia
 Developing a regulatory documentation standard serving a small Hi-tech company.
 Researching and documenting customer service business processes for the organization.
 Consulting in the field of business processes analysis and documentation.

2012 – 2020 Lead Consultant • AT Consulting | Vladivostok, Russia
 Representing the Far Eastern region in CRM (Amdocs CRM) integration project for Rostelecom: the biggest telecommunication provider in the country.
 Conducting implementation, documentation, consulting, and technical support for the project.
 Conducting business processes research and providing the commercial operation launch and support system, collecting and analyzing information, gathering, and formalizing requirements.
 Managing users’ training, preparing training materials, conducting face-to-face training and webinars, and leading on-site consulting.
 Consulting on user work, business administration of the system, and general project issues.
 Providing support for business processes launching at the customer's sites.
 Responsibility for developing and providing accompanying documentation, such as instructions, regulations, test scripts, etc.
 Supporting promotions and product offers, setting up a product catalog in the information system of the sales business process (Amdocs EPC).
 Responsible over business administration of implemented functionality, monitoring database and System performance, and solving incidents as part of technical support third line.

2011 – 2012 Technical Writer • MegaFon | Vladivostok, Russia
 Revising and improving regulation documentation for the IT department's processes.
 Investigating needs and improving the procurement management process.
 Researching the IT Department processes, writing regulatory documentation and compiling reports, developing, and supporting internal information portals using SharePoint.

2005 – 2010
BA in Automated data processing and management systems, graduate with honors.
Far Eastern State Technical University, Vladivostok, Russia.

Platform: CRM
Tools: MS Office, Excel, MS Visio, DrawExpress, Enterprise Architect, Jira, Confluence.
Skills: BPMN, UML, Documentation, IT Consulting, SQL, Agile.
Certification: ITIL® Foundation.MS OfficeSQLAgileJiraConfluenceUMLExcelBPMN

Angielski

 Business System Analyst, with extensive customer-facing experience, supporting System Integration processes in the hi-tech industry, as well as vast experience with CRM implementation projects.
 Implementing multiple roles in Enterprise solutions projects, including documentation, consulting, providing technical support, requirements elicitation, and process description.
 Interacting and working with stakeholders and developers, compiling information, analyzing findings, solving issues, and providing solutions.
 Possessing a broad systemic perspective alongside attention to detail, analytical reasoning, the ability to advance processes, high self-learning, and problem-solving capabilities, and excellent interpersonal skills.