Anton Krashevskyi Krashevskyi - CV Head of Customer Support and Success

Head of Departments at Cyansoft, Kiev January 2015 — Present Head of Technical Support department. • Organized customer support department. • Training, monitoring, leading, motivating. • Setting KPIs depending on our company's needs and products. • Setting communication standards with our customers. • Created motivational systems. • Creating scripts and templates. Head of Sales department. • Created scripts and templates for sales representatives. Adjusted scripts and templates depending on customer feedback. Training, monitoring, setting goals. Helped creating additional services and products. • Created conditions for the successful sale of a new product and increased company's revenue. • By fulfilling sales plans expanded Support and Sales departments. Head of Customer Service Department at Familoop Safeguard, Kiev January 2014 — November 2014 • Organized and managed a customer support department • Created scripts and templates for both departments. • Performance Monitoring Technical Customer Support Representative at Zeo Alliance, Kiev May 2011 — December 2013 • Provided technical support for customers over the phone, chat and email. • Provided technical support via remote connection to the customer's system. • Trained new employees. • Created templates and scripts which were adapted by support and marketing departments Sales Representative at First International Network, Kiev January 2009 — April 2009 • Provided potential customers with needed information. • Negotiated and secured sales. • Created my own sales templates and scripts.

Economic Theory, Interregional Academy of Staff Management, Kiev 2007 — 2011

Communication Customer Service Leadership Problem Solving Creativity Teamwork Decision Making Time Management

Английский

https://www.linkedin.com/in/anton-krashevskyi-.../