Nikita Mirzoev - Резюме Customer support, sales

EXP CAPITAL
Minsk, capital.com/

Customer support
- Support clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls

- Assist clients with the KYC procedure
Provide a tour around the trading platform

- Build client trust and satisfaction through professional support and training

- Being keenly aware of the competitive landscape and understand financial markets

- Collect clients’ feedback and analyze how clients’ experience can be improved

- Keep open communication between the departments to resolve any issues

Minsk state linguistic university

Have good communication skills, calm, don’t afraid of difficulties. Confident and can lead people. Can persuade people. Have good English and French skills, don’t have problems with expressing my thoughts in English. Can control situations. Stay cold if needed. Can take decisions shortly.French

Kind, supportive