Victoria Volkova - Резюме Project manager/Business analyst

I have managed end-to-end implementation projects for CRM/ERP systems from scratch. My portfolio includes over 100 completed projects across various business sectors, such as edtech, e-commerce, consulting, digital agencies, and clinics. My responsibilities ranged from business analysis/modeling and creating technical specifications to hands-on configuration using low/no code, integration, testing, and training client personnel (via webinars, videos, text instructions, and internal wikis). Additionally, I handled project planning, budgeting, task assignment, and oversight of development teams (5-10 people). Proficient in Amo/KommoCRM, Bitrix24, Creatio, Pipedrive, HubSpot, Zoho.

Kyiv National Polytechnic University

Creatio, AmoCRM, Bitrix24, Jira, Asana, Confluence, Google doc., Office 365, BPMN/UML, SQL, Sensei, Miro, Figma.
Russain, Ukrainian - native
English - upper intermediateFigmaSQLJiraConfluenceMiroUMLBPMN

Angielski

Proactivity, result-oriented, analytical mindset, responsible