Khrystyna Mandziuk - CV Customer Support Representative/ Account manager/ Logistics/ Procurement

EXPERIENCE 05/21-10/24 IT Procurement Specialist Softico, Ukraine • Negotiated contracts and pricing with vendors, securing favorable terms that led to an average 10% cost savings across all IT purchases. • Collaborated with cross-functional teams (IT, legal, finance, and security) to align procurement decisions with organizational needs, resulting in 100% compliance with internal policies and procedures. Managed vendor relationships, securing favorable terms and conditions that resulted in cost reductions and enhanced service levels for the company. ________________________________________________________________ 01/21 – 04/21 Buying Representative Grafit Holding, Ukraine • Optimized procurement processes for a wide range of products, ensuring timely delivery. • Established and nurtured long-term vendor relationships, securing favorable pricing and terms. • Monitored and evaluated supplier performance, driving a 10% increase in supply chain reliability through improved vendor collaboration. 10/19 – 10/20 Customer Service Support Manager Orange, Poland • Monitored and analyzed customer feedback, identifying key areas for improvement and implementing changes that resulted in improved customer satisfaction. • Developed and optimized customer service processes, reducing complaint resolution time by 15%. Worked closely with cross-functional teams (sales, technical support) to ensure consistent delivery of high-quality customer service.

UMCS in Poland Master degree English philology

CRM English, Ukrainian, Polish, MS suite

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Procurement and Vendor Management, Negotiation and Contract Management,Cost Reduction and Budget Control Supply. Chain Optimization Market Analysis and Trend Forecasting. Risk Management and Reporting Cross-functional Collaboration