Khrystyna Mandziuk - CV Customer Support Representative/ Account manager/ Logistics/ Procurement

EXPERIENCE 05/21-10/24 IT Procurement Specialist Softico, Ukraine • Negotiated contracts and pricing with vendors, securing favorable terms that led to an average 10% cost savings across all IT purchases. • Collaborated with cross-functional teams (IT, legal, finance, and security) to align procurement decisions with organizational needs, resulting in 100% compliance with internal policies and procedures. Managed vendor relationships, securing favorable terms and conditions that resulted in cost reductions and enhanced service levels for the company. 01/21 – 04/21 Buying Representative Grafit Holding, Ukraine • Optimized procurement processes for a wide range of products, ensuring timely delivery. • Established and nurtured long-term vendor relationships, securing favorable pricing and terms. • Monitored and evaluated supplier performance, driving a 10% increase in supply chain reliability through improved vendor collaboration. 10/19 – 10/20 Customer Service Support Manager Orange, Poland • Monitored and analyzed customer feedback, identifying key areas for improvement and implementing changes that resulted in improved customer satisfaction. • Developed and optimized customer service processes, reducing complaint resolution time by 15%. Worked closely with cross-functional teams (sales, technical support) to ensure consistent delivery of high-quality customer service.

UMCS in Poland Master degree English philology

CRM English, Ukrainian, Polish, Russian MS suite

Английский Польский

Procurement and Vendor Management
Negotiation and Contract Management
Cost Reduction and Budget Control
Supply Chain Optimization
Market Analysis and Trend Forecasting
Risk Management and Compliance
Spend Management
Procurement Software
Data Analysis and Reporting
Cross-functional Collaboration