Yuliya Velichko - CV based on resume

• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement. • Scanned items and checked pricing on cash register for • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction. • Processed returned merchandise by strictly following store return and exchange procedures. • Greeted customers promptly and responded to questions. • Performed opening and closing procedures including counting cash drawers and preparing deposits. • Stocked shelves with merchandise when needed according • Invited guests to join loyalty programs and special promotions to stay connected. • Maintained current knowledge of store promotions to highlight sales to customers. • Resolved customer complaints in a professional manner while adhering to company policy. • Maintained accurate records of transactions completed during each shift. • Managed checkout processes by scanning items, entering prices, accepting payments, and giving appropriate change. • Welcomed customers, offering assistance to help find store items

High School Diploma. Квасилівський Vocational Lyceum, Ukraine, Rivne 09/2020-06/2023

Before working as a store manager, I worked as a salesperson in this same store for 3 months. I learned how to consult customers, work with planograms, work at the cash register, and clean the sales floor. I was promoted to manager. I worked with inventory, opening and closing shifts, stitching cash documents, inventorying goods, and working as a cashier. I loved my job, because I have a problem with English. I could not work with customers yet, but perform other supporting work.

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EXPERIENCIA
Manager
Prostor Rivne, Ukraine
09/2023-09/2024