Doświadczenie w pracy:
Nov 2024–Dec 2024 NCBI Charity Shop, Letterkenny, Co. Donegal
Retail Assistant
Assisting customers with inquiries, purchases, and donations.
Operating the cash register and handling transactions.
Sorting, pricing, and displaying donated items.
Maintaining a clean and organized store environment.
Restocking shelves and ensuring merchandise was presented well.
Supporting team members with daily shop operations.
Promoting NCBI’s mission and ensuring excellent customer service.
Aug 2023–Jun 2024 Milford Community Playgroup, Milford, Ireland
Childcare Assistant
Assisting in the care and supervision of children during daily activities and routines.
Supporting the lead caregiver in planning and implementing age-appropriate educational and recreational activities.
Helping children develop social skills through play and interaction.
Ensuring children's safety and well-being in both structured and free-play environments.
Assisting with feeding, dressing, and maintaining hygiene for young children.
Monitoring children's developmental progress and reporting any concerns to senior staff.
Providing one-on-one support for children with special needs or developmental delays.
Maintaining a clean and organized environment for the children.
Helping with light housekeeping duties, including cleaning toys and organizing play areas.
Jul 2022–Nov 2022 Mulroy Woods Hotel, Milford, Ireland
Receptionist
Proficient in using HotSoft PMS for hotel management.
Provided excellent customer service by communicating with hotel guests and restaurant patrons.
Handled guest accommodations, ensuring a smooth check-in/check-out process.
In-depth knowledge of hotel rooms and their amenities (e.g., number of beds, features).
Managed phone inquiries and provided information about services..
Operated transaction machines for processing payments.
Worked with online booking platforms, including Netaffinity and Booking.com.
Performed daily financial tasks, including cash and card payment handling, and reporting on revenue.
Generated and submitted shift reports, ensuring accurate cash flow and balance.
Oct 2021–Feb 2022 Business Centre Diamond, Mykolaiv, Ukraine
Investment Sales Manager
Contacted applicants to discuss investment opportunities and offer personalized advice.
Assisted clients in choosing the right trading platforms (brokers) for their investment goals.
Supported clients in opening personal trading accounts and setting up accounts with brokers.
Conducted daily research on stock market trends and provided relevant insights to clients.
Utilized CRM software to manage client information, track interactions, and ensure follow-ups.
Aug 2021–Oct 2021 Dispatch & Services, Mykolaiv, Ukraine
HOS Compliance Specialist
Monitored drivers' Logbooks using Keeptrucking app, ensuring compliance with regulations and accurate recording.
Provided real-time assistance to drivers, advising on remaining driving time, required breaks, and optimal stopping points.
Reported driver infringements, ensuring adherence to safety and regulatory standards.
Drafted and sent warning letters to drivers for violations, ensuring corrective actions were taken.
Completed a comprehensive Customer Service course, enhancing communication and problem-solving skills when interacting with clients and drivers.
Jun-Aug 2019 Children’s Summer Camp, Mykolaiv, Ukraine
Camp Counsellor
Organizing and leading recreational and educational activities for children.
Ensuring the safety and well-being of children during all camp activities.
Promoting teamwork, positive behavior, and conflict resolution among campers.
Enforcing camp rules and maintaining discipline in a supportive manner.
Organizing and supervising excursions, outings, and group trips.
Maintaining daily reports on children's activities and progress.
Edukacja:
Petro Mohyla Black Sea National University
BA(Hons) Humanities (QQI Level 8 Equivalent)
Umiejętności zawodowe i inne:
Sales skills
Communication skills
Fluent in three languages (English, Russian, Ukrainian)
Multitasking and time management
Adaptability and quick learning
Team collaboration and initiative
Dodatkowo:
2024 Child First Aid
2024 Aistear and the Child Directed Curriculum
2024 Introduction to Cybersecurity course
2024 English for IT 1 course
2023 Health & Safety and Manual Handling
2023 Introduction to Children First E-learning Programme
2021 Customer Services, Mykolaiv, Ukraine
2019 Camp counsellor course, Mykolaiv, Ukraine