Anzhelika A. - Резюме guide, reseption, hostess, tourism

Mart, 2011- November, 2021
Tour operator Pegas Touristik LTD
Position: Guide
Country: Turkey, India, Egypt, Jordan, Israel, Vietnam, Spain, Thailand, Tunisia, Russia
Responsibilities: meeting tourists, making transfer programs, information support for guests; assistance with hotel accommodation; preparation of reports on the work done; making entertaining and historical excursions; escort to shopping centers, sales control in shopping centers; work at the airport; solving problems related to breakage or loss of baggage; interaction with airport services; control the appearance of guides, VIP service; holding information meetings in hotels; sale of excursion programs and company services; assistance in solving guests problems; conflict resolution.

St. Petersburg State Engineering and Economics University, Economics and management in tourism and hotel industry

Computers: advanced user of MS Office and other office programs, Sedna
Languages: English (pre-intermediate), Turkish (intermediate), Russian (native)MS Office

A lot of working experience in different countries and experience in communicating with different people.
The country does not matter, I can move to any country.