Doświadczenie w pracy:
Professional Experience
Jan 2022 – Nov 2024
“Real Estate”, Cyprus - Property Sales Agent
• Reviewed client documentation and ensured compliance with local regulations.
• Managed sensitive customer information with confidentiality.
• Negotiated and resolved disputes to ensure smooth transactions.
• Guided buyers and sellers to achieve successful property deals.
Aug 2014 – Sep 2021
“Beauty Salon”, Ukraine - Owner/Manager
• Managed daily operations, including staff, finances, inventory, and marketing.
• Implemented customer service procedures to ensure high client satisfaction.
• Managed booking systems, schedules, and marketing campaigns to grow the business.
• Created a welcoming atmosphere for clients and staff, building loyalty and efficiency.
Oct 2006 – Sep 2014
“Bank”, Ukraine - Head of Department
• Supervised a team to ensure compliance with banking policies and legal requirements.
• Conducted document checks and verified transactions to prevent errors and fraud.
• Trained staff in operational standards, customer communication, and compliance procedures.
• Organised processes to improve efficiency and maintain high-quality service
Edukacja:
Education & Certifications
2025 – 2025
Digital Psychology Consultant, Moscow Institute of Postgraduate Education, Russia.
2010 – 2012
Master’s Degree in Financial Studies, Prydniprovska State Academy of Civil Engineering and Architecture, Ukraine.
2001 – 2006
Master’s Degree in Social Studies, Dnipro National University, Ukraine.
Umiejętności zawodowe i inne:
Core Competencies & Key Skills
• Administration, Office Support, Customer Service and Client Relations
• Conflict Resolution and Negotiation
• Data Entry, Database Management and Analysis
• Compliance Monitoring and Document Verification,
• Process Improvement and Operational Efficiency
• Calendar and Schedule Management
• Communication and Public Speaking
• Critical Thinking and Problem-Solving
• Marketing, Social Media and Public Engagement
• Time Management, Multitasking and Adaptability
• Stress Management and Flexible Approach
• CRM, Canva, Microsoft Office, Google Workspace
Umiejętności językowe:
Английский
Dodatkowo:
Key Achievements
• Successfully completed property transactions while resolving client issues and maintaining confidentiality.
• Built and managed a profitable business, improving customer service and creating a welcoming environment.
• Organised booking, inventory, and marketing processes to improve efficiency.
• Led and trained teams to ensure compliance and high-quality performance.
• Reduced errors and improved overall operational workflows.
Additional Information
• Available for flexible schedules.
• Fully eligible to work in Ireland (Europe Treaty Rights).
• Languages: Ukrainian (native), Russian (fluent), English (basic, able to understand and communicate in simple conversations).
• Full driving license and own car.