Sasha Koloniari - CV Customer Support & Operations Specialist

Work Experience Sales & Customer Retention Manager Olymp Casino | 2024 – Present Making outbound calls to active and inactive customers Customer retention and reactivation Handling objections and resolving customer issues Maintaining high conversion rates and achieving sales KPIs Working with CRM systems Customer Support Manager Smart Pays (Crypto Exchange) – Finance, Banking & Insurance 08/2016 – 01/2024 (7 years 5 months) Sales Consultant Zara, Kyiv – Retail 01/2014 – 06/2016 (2 years 5 months) Sales Consultant Colin’s Ukraine, Mariupol – Retail 09/2013 – 05/2014 (8 months) Marketing Specialist Azovmash, Mariupol – Mechanical Engineering 07/2010 – 01/2012 (1 year 6 months) Process Engineer (Technologist) Azovmash, Mariupol – Mechanical Engineering 06/2007 – 03/2010 (2 years 9 months) Education Pryazovskyi State Technical University (PSTU) Bachelor’s Degree in Ferrous Metallurgy Mariupol 2007 – 2011 Skills ✔ Customer retention and reactivation ✔ Outbound sales ✔ CRM systems and data analysis ✔ Objection handling ✔ Customer relationship management Languages Ukrainian — Native Russian — Fluent

Higher Education

Active Listening Negotiation Conflict Resolution Persuasion Emotional Intelligence Clear Communication Problem Solving Client-oriented mindset

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Additional Information
Open to full-time, part-time and shift-based work.
Available for office, remote or on-site positions.
Strong work ethic, reliable and highly motivated.
Able to work under pressure and adapt quickly to new environments.
Ready to start immediately.