Customer Support & Operations Specialist
- 1900 €
- Francja (Nicea)
- 06-01-2026
Osoba kontaktowa: Sasha Koloniari
Kraj rezydencji: Francja
Wiek: 38
Specjalność: złota rączka
Telefon:
Doświadczenie zawodowe:
Work Experience
Sales & Customer Retention Manager
Olymp Casino | 2024 – Present
Making outbound calls to active and inactive customers
Customer retention and reactivation
Handling objections and resolving customer issues
Maintaining high conversion rates and achieving sales KPIs
Working with CRM systems
Customer Support Manager
Smart Pays (Crypto Exchange) – Finance, Banking & Insurance
08/2016 – 01/2024 (7 years 5 months)
Sales Consultant
Zara, Kyiv – Retail
01/2014 – 06/2016 (2 years 5 months)
Sales Consultant
Colin’s Ukraine, Mariupol – Retail
09/2013 – 05/2014 (8 months)
Marketing Specialist
Azovmash, Mariupol – Mechanical Engineering
07/2010 – 01/2012 (1 year 6 months)
Process Engineer (Technologist)
Azovmash, Mariupol – Mechanical Engineering
06/2007 – 03/2010 (2 years 9 months)
Education
Pryazovskyi State Technical University (PSTU)
Bachelor’s Degree in Ferrous Metallurgy
Mariupol
2007 – 2011
Skills
✔ Customer retention and reactivation
✔ Outbound sales
✔ CRM systems and data analysis
✔ Objection handling
✔ Customer relationship management
Languages
Ukrainian — Native
Russian — Fluent
Sales & Customer Retention Manager
Olymp Casino | 2024 – Present
Making outbound calls to active and inactive customers
Customer retention and reactivation
Handling objections and resolving customer issues
Maintaining high conversion rates and achieving sales KPIs
Working with CRM systems
Customer Support Manager
Smart Pays (Crypto Exchange) – Finance, Banking & Insurance
08/2016 – 01/2024 (7 years 5 months)
Sales Consultant
Zara, Kyiv – Retail
01/2014 – 06/2016 (2 years 5 months)
Sales Consultant
Colin’s Ukraine, Mariupol – Retail
09/2013 – 05/2014 (8 months)
Marketing Specialist
Azovmash, Mariupol – Mechanical Engineering
07/2010 – 01/2012 (1 year 6 months)
Process Engineer (Technologist)
Azovmash, Mariupol – Mechanical Engineering
06/2007 – 03/2010 (2 years 9 months)
Education
Pryazovskyi State Technical University (PSTU)
Bachelor’s Degree in Ferrous Metallurgy
Mariupol
2007 – 2011
Skills
✔ Customer retention and reactivation
✔ Outbound sales
✔ CRM systems and data analysis
✔ Objection handling
✔ Customer relationship management
Languages
Ukrainian — Native
Russian — Fluent
Edukacja:
Higher Education
Umiejętności zawodowe i inne:
Active Listening
Negotiation
Conflict Resolution
Persuasion
Emotional Intelligence
Clear Communication
Problem Solving
Client-oriented mindset
Negotiation
Conflict Resolution
Persuasion
Emotional Intelligence
Clear Communication
Problem Solving
Client-oriented mindset
Dodatkowo:
Additional Information
Open to full-time, part-time and shift-based work.
Available for office, remote or on-site positions.
Strong work ethic, reliable and highly motivated.
Able to work under pressure and adapt quickly to new environments.
Ready to start immediately.
Open to full-time, part-time and shift-based work.
Available for office, remote or on-site positions.
Strong work ethic, reliable and highly motivated.
Able to work under pressure and adapt quickly to new environments.
Ready to start immediately.
