Alyona Kolesnikova - CV Hotel reception\animator/sport

WORK EXPERIENCE Sports Journalist / Commentator / SMM / Tournament Organizer Beach Soccer Media Platform & FC Kristall — Russia 2022–Present Covered national and international beach soccer tournaments through interviews, match reports and feature stories Conducted in-depth interviews with athletes, coaches and organisers Worked as a commentator and event host during competitions Managed social media accounts and fan engagement Assisted in organising sports and esports tournaments with international participants Hotel Director Sonata Hotel — St. Petersburg 2021–2022 Managed daily hotel operations and supervised staff Improved guest satisfaction scores and internal team atmosphere Optimised workflows and service standards Handled guest relations and conflict resolution Hotel Administrator / Front Desk Agent Adagio Hotel — St. Petersburg 2020–2021 Delivered customer-focused service in an international environment Assisted foreign guests with reservations, check-in/out and travel information Managed bookings and handled guest requests

Pushkin Leningrad State University Bachelor’s Degree in Hospitality Management 2019–2024

Customer Service & Guest Relations Interviewing & Communication Team Leadership & Motivation Conflict Resolution Event Coordination Multicultural Communication Social Media Management Public Speaking Stress Resistance

Английский

LANGUAGES

Russian — Native
English — Upper-Intermediate (B2), preparing for IELTS
German — Basic
French — Basic

ADDITIONAL INFORMATION

Professional Football Player, Master of Sports (Russia)

Team Captain

Experience at international sports events

Available for seasonal work: May–August

Open to relocation