Doświadczenie w pracy:
Customer Expert with 3+ years in fintech product companies. I run end-to-end research — from defining the question and choosing methodology to fieldwork, analysis, and presenting findings to C-level.
At Raiffeisenbank I conduct expert interviews, usability tests, and quantitative surveys, then translate results into actionable recommendations for directors. I also build AI-powered tools: my Python + LLM news parser passed the bank's security review and now runs in production.
Previously at T-Bank (Tinkoff) I led research on SME products that influenced 700k+ clients, drove a 20% engagement increase, and contributed to +37.8% B2B client growth.
I combine classic research (JTBD, heuristics, CJM, NPS/CSI/BHT) with a technical stack: Python, SQL, Tableau, Superset, Power BI.
Edukacja:
higher school of economics
Umiejętności zawodowe i inne:
Python, U-tests, CJM, Blueprint, QUANT, QUAL, SQL, Office, Desk research
Dodatkowo:
UX Research
Customer Insights
JTBD (Jobs-to-be-done)
Usability Testing
Python
SQL
Tableau
A/B Testing
NPS / CSI
Figma
Data Analysis
Stakeholder Management
LLM / AI Analytics
Product Strategy
