Iuliia Lukina - CV Hospitality Professional | Reception |Guest Service | F&B | Retail

5 years

University degree

Guest Service & Customer Support Front Desk Operations Communication & Interpersonal Skills Complaint Resolution Multitasking & Stress Management Cross-cultural Communication Basic Sales & Upselling Cash Handling & Financial Accuracy MS Excel & Google Docs English (B1–B2)

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Friendly and adaptable hospitality professional with 10+ years of experience working with people. I enjoy interacting with guests, creating a positive atmosphere and making sure every guest feels comfortable and welcomed.
I have experience in front desk, guest relations, customer service and am open to working as receptionist, waiter or shop assistant. I learn quickly, stay calm under pressure and always focus on providing great service.
Moving to Sharm El Sheikh in July and highly motivated to build a long-term career in the hospitality industry.