Doświadczenie w pracy:
Work Experience
Founder & Managing Director | LASTOCHKA TRAVEL
May 2022 – Present
Business Leadership: Founded and successfully manage a boutique travel agency, overseeing end-to-end operations, brand positioning, and strategic growth.
Business Development: Scaled the company from the ground up, establishing a loyal client base through targeted digital marketing and word-of-mouth referrals.
Strategic Partnerships: Negotiate directly with international hotel chains and tour operators to secure exclusive deals and premium amenities for clients.
High-End Service: Specialize in bespoke itinerary planning and luxury travel concierge services, maintaining a high client retention rate.
Travel Sales Manager | Coral Travel (Authorized Agency)
Oct 2021 – May 2022
Sales Performance: Managed high-volume inbound leads and online inquiries, consistently meeting monthly sales KPIs for a leading global brand.
Logistics Management: Handled complex international bookings, including multi-city flights, premium hotel reservations, and car rentals.
Travel Consultant | TEZ TOUR (Authorized Agency)
May 2020 – Sep 2021
Legal & Documentation: Expertly managed visa processing and insurance documentation for various international destinations.
Client Support: Provided 24/7 travel assistance and crisis management for tourists abroad, ensuring a seamless experience.
Senior Travel Agent | Rosintur / Skidka-Tour
Aug 2016 – Apr 2020
Customer Relations: Built long-term relationships with corporate and individual clients, increasing repeat bookings through personalized service.
Market Analysis: Monitored global travel trends to offer the most relevant and cost-effective travel packages.
Fitness & Kids Animator | Always-Happy Animation Team
Aug 2015 – Jan 2016
Public Speaking: Engaged with international guests in English, hosting daily sports activities and evening entertainment shows.
Transfer Guide | Odeon Tours
Apr 2014 – Oct 2014
International Logistics: Coordinated airport transfers and guided excursions, managing group dynamics for large tourist groups in a foreign environment.
Edukacja:
Education
Bachelor’s Degree in Tourism and Travel Services Management
Southern Federal University (SFEDU) | Rostov-on-Don, Russia
Graduated: 2016
Faculty: Higher School of Business.
Relevant Coursework: International Tourism, Hospitality Management, Business Communications, Marketing in Tourism.
Umiejętności zawodowe i inne:
Founder of LASTOCHKA TRAVEL with a strong background in travel sales and operations. I have a proven track record of managing complex bookings using systems like Amadeus and Tourvisor, and I am highly proficient in U-ON.Travel CRM. With deep expertise in visa support, logistics, and luxury travel, I manage my business using modern digital tools (Instagram, Telegram, WhatsApp) to stay connected with clients 24/7. I hold a Bachelor's degree in Tourism Management from SFEDU and bring a mix of corporate standards and entrepreneurial flexibility to the table
Umiejętności językowe:
Английский
Dodatkowo:
Global Destination Expertise: Extensive first-hand knowledge of 12 countries, providing clients with insider tips, local "hidden gems," and verified travel recommendations.
Specialized Regional Knowledge:
MENA Region: Expert-level knowledge of Turkey (7 months on-site experience), Egypt, UAE, Tunisia, and Jordan.
Asia & SE Asia: Proficient in organizing complex tours to Thailand, Vietnam, Indonesia, Malaysia, China, and India.
Europe: Deep understanding of the Cyprus tourism market and Mediterranean travel logistics.
Service Philosophy: 10+ years of dedicated experience in providing "Stress-Free & All-Inclusive" travel management, handling 100% of the logistics from flight connections to local concierge services.
On-Site Experience: Proven ability to work in international environments (Turkey), bridging the gap between local service providers and global travelers.
