Milana Tekindor - CV Операционный и проектный логист

Logistics Dispatcher with 9+ months of hands-on experience in multimodal transport coordination, real-time problem-solving, and cross-functional communication. A systems thinker with a track record of optimizing workflows, reducing processing time, and resolving conflicts between drivers, clients, and shipping lines. Highly adaptable, detail-oriented, and fluent in English (B2), with a strong interest in international logistics and supply chain management.

Bachelor's in Logistics Operations – State Maritime University named after Admiral F.F. Ushakov (Red Diploma, GPA 4.0, President's Scholarship). Published research – articles on multimodal transport optimization in a peer-reviewed university journal. State exams – scored 90+ in Russian, Social Studies, and English. Languages: English (B2), Chinese (beginner), Spanish (A2).

🛠️ Key Skills & Competencies Logistics & Operations Multimodal transportation coordination – road, sea, and rail freight. Real-time route optimization and cargo tracking. Documentation management – waybills, invoices, customs paperwork. Conflict resolution between customers, drivers, and shipping partners. Process optimization – redesigned documentation templates to reduce processing errors and save time. Communication & Coordination Liaison between dispatchers, drivers, and management – translating operational needs into clear tasks. Customer service – handling inquiries, complaints, and urgent requests professionally. Team collaboration – worked as part of a mostly male team, maintaining a productive and respectful atmosphere. Multilingual communication – Russian (native), English (B2), beginner Chinese (HSK 1–2) and Spanish (A2). Software & Tools CRM systems and internal tracking software. Google Sheets / Excel – data entry, reporting, and analysis. Document management tools – digital and paper-based workflows. AI tools – using ChatGPT for data analysis, report structuring, and process improvement. 💼 Key Achievements Reduced document processing time by redesigning internal reporting templates. Maintained high accuracy and efficiency under high-pressure situations (night shifts, urgent deliveries). Successfully coordinated with Chinese shipping lines (Xiamen Xiangyu Group, Xin He Lu Shipping Lines) – demonstrating cross-cultural competence.

Английский

1. Research & Academic Contributions
Published Research: Authored articles on multimodal transport optimization, published in the peer-reviewed journal "Bulletin of the State Maritime University named after Admiral F.F. Ushakov".

Conference Participation: Presented projects at university conferences, recognized for depth of analysis and clarity of presentation.

2. Creativity & Systems Thinking
Concept Development: Created a personal "Laboratory of Ideas" where I develop innovative concepts — including a multimodal learning methodology and a literary-based self-diagnosis system.

Systems Architecture: Known for seeing hidden connections and building bridges between disparate fields — logistics, education, psychology, and technology.

Mentorship & Teaching: Frequently sought for advice and guidance by peers; naturally inclined to explain complex concepts in accessible ways.