Olesya S - Резюме аналитик (analitic)

EXPERIENCE

Business Analyst / IT Project Manager September 2025 – April 2026
ZOLOTO LLC Moscow

• Managed the development and launch of a website from concept and prototype to production.
• Coordinated contractors and internal stakeholders.
• Designed and optimized customer-facing business processes.
• Developed customer communication scenarios and order-status notifications.
• Selected logistics providers and evaluated commercial conditions and risks.
• Prepared business and operational documentation.
• Coordinated legal, business and technical requirements.
• Managed project timelines, quality and implementation.
• Developed and maintained business process models using BPMN.

Project Manager / Senior Business Analyst April 2022 – July 2025
Project-based activity Moscow

• Managed projects focused on optimization and automation of business processes.
• Coordinated business and IT teams and managed requirements.
• Reduced implementation timelines for automation projects by approximately 20%.
• Designed and implemented business processes from scratch.
• Managed external IT audits and contractors.
• Developed recommendations for improving corporate lending processes.
• Coordinated cross-functional teams and senior stakeholders.
• Prepared management reports and analytical materials.
• Managed risks, corrective actions and process improvements.

Project Manager / Head of Compliance Control October 2017 – December 2021
VTB Insurance Moscow

• Managed a strategic internal-control project and implemented it across 77 branches.
• Successfully supported regulatory inspections with no significant findings.
• Achieved 100% of annual compliance-control and risk-management plans.
• Improved control and audit processes and reduced task-processing time by approximately 30%.
• Implemented Jira and Confluence as corporate tools for task and knowledge management.
• Reduced approval times by approximately 25–35%.
• Managed communication with senior management and cross-functional teams.
• Developed internal policies, procedures and risk-management frameworks.
• Managed customer-related and operational risks.

Head of Internal Control June 2016 – October 2017
FinEx Plus Investment Company Moscow

• Automated customer screening processes and reduced processing time by approximately 40%.
• Developed risk assessment procedures for customer transactions.
• Organized employee training and compliance programs.
• Managed regulatory reporting and risk-control processes.
Branch Manager / Head of Compliance Control April 2010 – April 2016
Banking Sector Vladivostok
• Managed branch operations and customer relationships.
• Developed and implemented sales initiatives.
• Achieved annual KPI performance of 110–120% for customer acquisition and cross-selling.
• Improved customer service procedures and reduced customer complaints by approximately 25%.
• Managed teams and operational processes.
• Worked with high-volume customer and business information.

Financial University under the Government of the Russian Federation, Moscow
Internal Audit and Control — Internal Auditor 2022

Far Eastern Federal University, Vladivostok
Institute of Management and Business, Russia-American facultet — Administrative Management and Economics 2010

International client communication
Russian-speaking customer relations
Advanced English communication
Sales & cross-selling
Business development
Project management
Negotiation and stakeholder management
KPI management
Process optimization
Business analysis
Risk management
Team coordination
Problem solving
Customer complaint resolution
Development of internal procedures and standards
Working with senior management
BPMN
UML
SQL
PostgreSQL
Business Analysis
System Analysis
Business Requirements
Functional Requirements
User Stories
REST API
SOAP
XML
API Integration
Jira
Confluence
MS Excel
Data Analysis
Process AutomationPostgreSQLJiraConfluenceExcelXMLBPMN UML SQL PostgreSQL Business Analysis

Angielski