Aleksei Kovalevskii - Резюме Technical Support , Helpdesk tier1, Customer Support Specialist, Tier 1 Support Remote,eSIM Support Agent, mobile support, telefonia

Multilingual Tier 1 Technical Support Specialist with proven experience troubleshooting international telecom, eSIM, and network connectivity issues within high-volume remote environments. Expert in managing ticketing lifecycles (Zendesk/Jira), diagnosing complex roaming configurations, and consistently exceeding strict SLA metrics. A native-level English and Russian speaker with legal authorization to work in Spain (DA21 / Social Security number ready). Exceptional problem-solving skills focused on driving first-contact resolutions and delivering seamless, empathetic client experiences for global users.

master degree in micro electronics

Администрирование, Анализ информации, Знание иностранных языков, Мультитаскинг, Организация работы команды, DA21 authorization in SpainZnajomość języków obcychAnaliza informacjiOrganizacja pracy zespołuAdministrowanieWielozadaniowośćDA21 authorization in Spain