Operator call-center - Miami
Płaca 1000 $

We’re seeking a Support Hero for a promising US startup - a video marketing ecosystem just about to enter the market! Apart from loads of exciting tasks and an excellent team to join, we’re offering outstanding opportunities for career and financial growth.

Your responsibilities will include the following:

⁃ Collecting client feedback for further development of the service
⁃ Advise clients on the possibilities of the platform
⁃ Resolve occurring issues
⁃ Create and add your own articles for the knowledge base and implement new customer support features
⁃ Follow up on negative reviews

A perfect applicant should:

⁃ Have more than 3 months customer support experience
⁃ Understand what a startup is, and be aware of the bugs and errors inevitable occurring on the way
⁃ Share our views on customer service and aim to be swift, polite and helpful
⁃ See the difference between “the client is always right” and efficient customer support
⁃ Be at least a C2 in English as you will have to communicate with the US business community
⁃ Have experience in Intercom and/or similar helpdesk systems

What we offer:

⁃ Salary starting at $1000, depending on the level of a candidate
⁃ Remote job
⁃ A fantastic team of like-minded people keen on efficient customer service
⁃ Holidays and corporate parties + weekly English classes taught by native speakers
⁃ 8-hour 5/2 shifts from 4 PM to 1 AM (9 am - 6 pm Miami time).

Get ready to grow within a startup covered by the world's leading media ⭐️