Элина Барам - Резюме customer support service manager

Online sales (vitamins and biological active additives), supervisor
2015- 2021
Duties:
• Educating customers about the brand to incite excitement about the company’s mission and values.
• Routinely answering customer questions regarding merchandise and pricing.
• Sharing best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Determine customer needs by asking relevant questions and listening actively to the responses.
• Foster a positive work environment by consistently treating all employees and customers with respect and consideration.
• Document all customer inquiries and comments thoroughly and quickly.
• Answering an average 100 of calls per day by addressing customer inquiries, solving problems and providing new product information.
• Contact customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
• Describing product to customers and accurately explaining details and care of merchandise.
Representative office of Indeco Ingeneering , office-manager
2010-2015
• Negotiating and finalizing contracts with new and existing customers.
• Assist with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
• Partnering successfully with merchants to produce [positive outcome].
• Working with suppliers to outline improvement strategies like
• Generating and developing leads to acquire new clients.
Joint, translator
2008-2010
• Researching and updating all required materials needed for firm and partners.
• Responding to customer requests via telephone and email.
• Coping, logging and scanning supporting documentation.

Education
2010 Moscow state open university | Moscow,Technical translator

2012 Moscow State university of Art and Culture | Moscow,Journalist

Attentive Customer Service Representative with several years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Skills
 Goal-oriented
 Fluent in English
 Intermediate French
 Based German
 Customer-oriented
 Excellent work ethic
 Medical terminology knowledge
 Strong client relations
 Shipment processing
 International sales support
 Active listening skill