Элина Барам - Резюме customer support service manager

Online sales (vitamins and biological active additives), supervisor 2015- 2021 Duties: • Educating customers about the brand to incite excitement about the company’s mission and values. • Routinely answering customer questions regarding merchandise and pricing. • Sharing best practices for sales and customer service with other team members to help improve the store’s efficiency. • Determine customer needs by asking relevant questions and listening actively to the responses. • Foster a positive work environment by consistently treating all employees and customers with respect and consideration. • Document all customer inquiries and comments thoroughly and quickly. • Answering an average 100 of calls per day by addressing customer inquiries, solving problems and providing new product information. • Contact customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. • Describing product to customers and accurately explaining details and care of merchandise. Representative office of Indeco Ingeneering , office-manager 2010-2015 • Negotiating and finalizing contracts with new and existing customers. • Assist with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public. • Partnering successfully with merchants to produce [positive outcome]. • Working with suppliers to outline improvement strategies like • Generating and developing leads to acquire new clients. Joint, translator 2008-2010 • Researching and updating all required materials needed for firm and partners. • Responding to customer requests via telephone and email. • Coping, logging and scanning supporting documentation.

Education 2010 Moscow state open university | Moscow,Technical translator 2012 Moscow State university of Art and Culture | Moscow,Journalist

Attentive Customer Service Representative with several years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

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Skills
 Goal-oriented
 Fluent in English
 Intermediate French
 Based German
 Customer-oriented
 Excellent work ethic
 Medical terminology knowledge
 Strong client relations
 Shipment processing
 International sales support
 Active listening skill