Zhyldyz A - CV Aviation

projects Al Maha Senior Hostess Company Qatar Airways Qatar May 2019-2021 June ➢ Assist customers’ needs and queries with prompt reply ➢ Manage team work and guide staff to be professional at all times ➢ Answer Department telephone calls using correct salutation and telephone etiquette, greeting guests ➢ Monitor the appearance and performance of front desk staff, complete bookings ➢ Support employees at all levels, including executive leaders ➢ Meet and assist VIP/CIP or special guest ➢ Communicating with AMS team and other necessary parties and supervision in the overall ➢ Functioning of the day to day AMS Hostess ➢ Operations, whilst monitoring Qatar Airways policy and procedures

2018–2022 Bishkek Financial Academy of Economics (ongoing) Faculty of Economics

Customer Service Management •Complaint Handling & Resolution •Customer Satisfaction Enhancement •Sales Improvement ➢ Achieving Results ➢ Demonstrating Products ➢ Microsoft Office,MS Word, MS Outlook, MS Excel ➢ Altea, Opera, Hayyakom

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INTERESTS
Arranging social activities for family and friends, going to the gym, health and beauty, learning new things