Maksym Timofieiev - CV Tech/VoIP Support or team leader/manager

2019 
 Binotel, VoIP Support Asterisk and FreeSwitch-based PBX maintenance and support. DiDs routing, managing, and purchasing from sellers like C3ntro, Voiso and DIDx. Chat and phone VoIP support (only US market).
 First and second-tier troubleshooting. New users, workflow, hard phones and softphones setup. 
 Basic support for end-user 2020 Nextiva, VoIP Support 2020-2022 Maxitech,VoIP Support 2022-2023 Maxitech, VoIP Support Team Leader Guiding my team to build the best service and support possible.Managing not only clients but team members' needs and requests.

Higher Education (bachelor)

- FreeBPX - Asterisk - SIP & RTP protocols - Network: NAT & - Firewalls, TCP/IP - Debugging SIP applications with tools like tcpdump, wireshark - IVR - Linux administration

Английский

5+ years VoIP IT support-related experience. Open for a wide spectrum of IT support roles, team lead, or manager positions.

My main goal is to manage support-related roles and improve my professional skills to pursue my passion to develop the best possible support for users and employers.

Strong knowledge of SIP and ability to maintain any Asterisk-based cloud provider & PBX. Experience with DiD sellers for multiple destinations, from the UK to South Africa.