Tech/VoIP Support or team leader/manager
Рабочие специальности
Опыт работы:
2019
Binotel, VoIP Support
Asterisk and FreeSwitch-based PBX maintenance and support.
DiDs routing, managing, and purchasing from sellers like
C3ntro, Voiso and DIDx.
Chat and phone VoIP support (only US market).
First and second-tier troubleshooting.
New users, workflow, hard phones and softphones setup.
Basic support for end-user
2020
Nextiva, VoIP Support
2020-2022
Maxitech,VoIP Support
2022-2023
Maxitech, VoIP Support Team Leader
Guiding my team to build the best service and support
possible.Managing not only clients but team members'
needs and requests.
Образование:
Higher Education (bachelor)
Профессиональные и другие навыки:
- FreeBPX
- Asterisk
- SIP & RTP protocols
- Network: NAT &
- Firewalls, TCP/IP
- Debugging SIP applications with
tools like tcpdump,
wireshark
- IVR
- Linux administration
Владение языками:
Английский
Дополнительно:
5+ years VoIP IT support-related experience. Open for a wide spectrum of IT support roles, team lead, or manager positions.
My main goal is to manage support-related roles and improve my professional skills to pursue my passion to develop the best possible support for users and employers.
Strong knowledge of SIP and ability to maintain any Asterisk-based cloud provider & PBX. Experience with DiD sellers for multiple destinations, from the UK to South Africa.
