Sergey Astrakhantsev - Резюме IT support specialist

Technology Infrastructure Analyst Citibank 06.2017 – 12.2023
⎯ Onsite technology support, remote desktop and server support
⎯ Management reporting
⎯ Infrastructure automation support

Release Engineer OS33 Inc. (External IT, NNovgorod branch, Russia) 08.2016 – 06.2017
⎯ Release Management: Software Deployment in Dev, QA and Prod environment
⎯ System Administering: deployment and maintenance of the server and workstation software and systems used in Dev, QA and Staging environment, both on-premises and virtual appliances
⎯ Release Automation

Network Operations Center Manager Five9 Inc. (NNovgorod branch, Russia) 11.2012 – 03.2016
⎯ VoIP networks, SIP/PSTN telephony support: maintenance of the prod Linux systems
⎯ Systems support: ITIL based management of prod environment
⎯ Initial troubleshooting: incidents resolution, service requests fulfilment
⎯ Problem management/escalation

Technology Infrastructure Analyst Citibank 10.2006 – 11.2012
⎯ Team leader of the regional team, management tasks fulfilment.
⎯ Onsite technology support, remote support
⎯ Deployed and supported local infrastructure including Cisco network equipment, HP servers, desktops, printers, IP telephony
⎯ Management reporting

Service Centre head/Support engineer CCT May (NNovgorod, Russia) 10.2000 – 10.2006
⎯ HP/Compaq/IBM equipment hardware and system software support
⎯ Service centre staff management

NN Technical University
Eng degree in Computer science and computer engineering

OS administering, MS Windows Server, MS Windows, Linux administering, Software support, software maintenance, technical support

PowerShell scripting, AWS, MS Active Directory, group policies, DNS, DHCP

MS SCOM, WSUS, MS SCCM

CI/CD, MS TFS, Octopus Deploy

Remote access, computing, virtualization, Terminal services, MS, Citrix, VMware, Hyper-V,

Helpdesk, ServiceDesk, IT Operations, problem management, remote support, incident management, requests fulfilment, change management

Hardware support

Service Management, ITIL ITSM, DevOps, team managementActive DirectoryDHCPDNSPowerShellScriptingLinuxCI/CDAWS

Angielski

IT Operations Support Specialist with a broad range of skills in:
- Systems administering
- Server, Desktop, Mobile Software
- Information Security and Network Services administering
- Software deployment and maintenance
- Helpdesk and Remote Support
- Hardware support and maintenance
- ITSM tools, ITIL and DevOps methodology
- VoIP support and troubleshooting