Досвід роботи:
Technology Infrastructure Analyst Citibank 06.2017 – 12.2023
⎯ Onsite technology support, remote desktop and server support
⎯ Management reporting
⎯ Infrastructure automation support
Release Engineer OS33 Inc. (External IT, NNovgorod branch, Russia) 08.2016 – 06.2017
⎯ Release Management: Software Deployment in Dev, QA and Prod environment
⎯ System Administering: deployment and maintenance of the server and workstation software and systems used in Dev, QA and Staging environment, both on-premises and virtual appliances
⎯ Release Automation
Network Operations Center Manager Five9 Inc. (NNovgorod branch, Russia) 11.2012 – 03.2016
⎯ VoIP networks, SIP/PSTN telephony support: maintenance of the prod Linux systems
⎯ Systems support: ITIL based management of prod environment
⎯ Initial troubleshooting: incidents resolution, service requests fulfilment
⎯ Problem management/escalation
Technology Infrastructure Analyst Citibank 10.2006 – 11.2012
⎯ Team leader of the regional team, management tasks fulfilment.
⎯ Onsite technology support, remote support
⎯ Deployed and supported local infrastructure including Cisco network equipment, HP servers, desktops, printers, IP telephony
⎯ Management reporting
Service Centre head/Support engineer CCT May (NNovgorod, Russia) 10.2000 – 10.2006
⎯ HP/Compaq/IBM equipment hardware and system software support
⎯ Service centre staff management
Освіта:
NN Technical University
Eng degree in Computer science and computer engineering
Професійні та інші навички:
OS administering, MS Windows Server, MS Windows, Linux administering, Software support, software maintenance, technical support
PowerShell scripting, AWS, MS Active Directory, group policies, DNS, DHCP
MS SCOM, WSUS, MS SCCM
CI/CD, MS TFS, Octopus Deploy
Remote access, computing, virtualization, Terminal services, MS, Citrix, VMware, Hyper-V,
Helpdesk, ServiceDesk, IT Operations, problem management, remote support, incident management, requests fulfilment, change management
Hardware support
Service Management, ITIL ITSM, DevOps, team management
Додатково:
IT Operations Support Specialist with a broad range of skills in:
- Systems administering
- Server, Desktop, Mobile Software
- Information Security and Network Services administering
- Software deployment and maintenance
- Helpdesk and Remote Support
- Hardware support and maintenance
- ITSM tools, ITIL and DevOps methodology
- VoIP support and troubleshooting
