Stanislav Riashentsev - CV Senior specialist Technical Department

Technical Support Engineer of the division, about the user monitoring and technical support department Ecommpay Responsibilities: Work with customer requests in the OTRS system (RUS & ENG), advise clients on the functionality provided, interact with various payment providers, monitor the system (check the service, diagnose errors), timely identify incidents and escalate to colleagues of related departments, Study the technical aspects of interaction between system components and eliminate shortcomings, help colleagues from related departments in connecting new customers to the system. From January 2020 Leading specialist of the Customer Technical Support Department, Division of the Customer Technical Support Department Adding to responsibilities: Training new employees and mentoring them in the future (a staff of 5 people), solving non-standard technical issues, accepting and testing new methods, and connecting clients. Since February 2021 Senior specialist in the division “Development and Optimization Department” Responsibilities: solving Jira tasks, correcting incorrect settings that interfere with the work of clients and employees, organizing process activities, analyzing customer conversion with further increase, compiling SQL queries in the system's databases, conducting acceptance of new functionality, preparing and providing information on operations for contacting the bank, Implementation of a project on automatic notifications in emergencies / failures

master Moscow Technological University, Moscow,Russia Faculty: Design and technology of electronic means

Analyzing, Examining, Competitive, Solve problems

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