Customer Support manager, Sales Manager
Menedżerowie
Doświadczenie w pracy:
WORK EXPERIENCE
Support ManagerLilisoniya, Paphos, Cyprus — 2019–2025
Led a team of 10+ members in support and operations.
Ensured high team performance through coaching and structured training.
Managed escalated issues to maintain efficiency and customer satisfaction.
Used CRM systems to manage interactions and streamline processes.
Created reports using Excel and Google Sheets.
Drafted and maintained professional internal and external communication.
Onboarded and trained new employees.
Scheduled staff and managed resources.
Resolved technical issues via email and live chat.
Marketing Manager & Sales SpecialistMillenium Concept, Kyiv, Ukraine — 2010–2019
Achieved sales targets in premium bathroom and tile products.
Provided design consultations and processed precise customer orders.
Recommended tailored solutions and additional features.
Drafted specifications for tiles, fixtures, and furniture.
Managed ledgers, resolved discrepancies, and tracked finances.
Conducted end-of-day sales analysis to identify trends and improve performance.
Edukacja:
Sumy State Pedagogical UniversityPedagogy, Psychology, Biology, Chemistry
Umiejętności zawodowe i inne:
Customer Support & Communication
CRM & Document Management
Team Training & Coordination
Operational Reporting
Project and Sales Management
Excel & Google Sheets
Time Management
Critical Thinking
Dodatkowo:
LANGUAGES
English: Intermediate
Ukrainian: Fluent
Russian: Fluent
