Customer Support manager, Sales Manager
Менеджери
Досвід роботи:
WORK EXPERIENCE
Support ManagerLilisoniya, Paphos, Cyprus — 2019–2025
Led a team of 10+ members in support and operations.
Ensured high team performance through coaching and structured training.
Managed escalated issues to maintain efficiency and customer satisfaction.
Used CRM systems to manage interactions and streamline processes.
Created reports using Excel and Google Sheets.
Drafted and maintained professional internal and external communication.
Onboarded and trained new employees.
Scheduled staff and managed resources.
Resolved technical issues via email and live chat.
Marketing Manager & Sales SpecialistMillenium Concept, Kyiv, Ukraine — 2010–2019
Achieved sales targets in premium bathroom and tile products.
Provided design consultations and processed precise customer orders.
Recommended tailored solutions and additional features.
Drafted specifications for tiles, fixtures, and furniture.
Managed ledgers, resolved discrepancies, and tracked finances.
Conducted end-of-day sales analysis to identify trends and improve performance.
Освіта:
Sumy State Pedagogical UniversityPedagogy, Psychology, Biology, Chemistry
Професійні та інші навички:
Customer Support & Communication, CRM & Document Management, Team Training & Coordination, Operational Reporting, Project and Sales Management, Excel & Google Sheets, Time Management, Critical Thinking
Додатково:
LANGUAGES
English: Intermediate
Ukrainian: Fluent
Russian: Fluent
