Customer Support Representative
Praca zdalna
Doświadczenie w pracy:
Language Club Coordinator 11/2023 - Present Online Speaking Club
— Facilitated daily English-language sessions for non-native speakers.
— Guided participants through structured communication exercises, improving language proficiency from B1 to С1 levels.
— Managed scheduling, feedback, and participant engagement with consistent attendance.
Chat Support Operator 05/2023 - 09/2023 Private Modeling Agency at OnlyFans
— Communicated with potential clients and models via direct messaging on social media platforms.
— Launched and maintained structured chat response fows, improving processing speed by 20%.
— Handled multiple conversations simultaneously while maintaining accuracy and tone.
Edukacja:
Applied Linguistics 09/2021 - 06/2025
Vasyl Stus Donetsk National University - Bachelor's degree
— Completed coursework in CRM systems: customer data handling, automation basics, and support workflows.
— Strong foundation in language, digital tools, and structured communication.
Umiejętności zawodowe i inne:
Microsoft Office Suite, Google Workspace
Multitasking & Time Management
Conflict Resolution
Content Editing & Optimization
Social Media Messaging & Outreach
CRM Systems Fundamentals
Customer Service Communication
Dodatkowo:
Detail-oriented and tech-savvy Customer Support Specialist with hands-on experience in chat operations, client communication, social media outreach, and basic CRM systems. Strong background in customer engagement, issue resolution, and creating user-friendly communication flows. A fast learner with a proven ability to adapt to new tools and
procedures, eager to contribute to high-performing support teams.
