Maryna Polishchuk - Резюме Customer Support Representative

Language Club Coordinator 11/2023 - Present Online Speaking Club — Facilitated daily English-language sessions for non-native speakers. — Guided participants through structured communication exercises, improving language proficiency from B1 to С1 levels. — Managed scheduling, feedback, and participant engagement with consistent attendance. Chat Support Operator 05/2023 - 09/2023 Private Modeling Agency at OnlyFans — Communicated with potential clients and models via direct messaging on social media platforms. — Launched and maintained structured chat response fows, improving processing speed by 20%. — Handled multiple conversations simultaneously while maintaining accuracy and tone.

Applied Linguistics 09/2021 - 06/2025 Vasyl Stus Donetsk National University - Bachelor's degree — Completed coursework in CRM systems: customer data handling, automation basics, and support workflows. — Strong foundation in language, digital tools, and structured communication.

Microsoft Office Suite, Google Workspace Multitasking & Time Management Conflict Resolution Content Editing & Optimization Social Media Messaging & Outreach CRM Systems Fundamentals Customer Service Communication

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Detail-oriented and tech-savvy Customer Support Specialist with hands-on experience in chat operations, client communication, social media outreach, and basic CRM systems. Strong background in customer engagement, issue resolution, and creating user-friendly communication flows. A fast learner with a proven ability to adapt to new tools and
procedures, eager to contribute to high-performing support teams.