Евгений Коновалов - CV Logbook manager

TT ELD (Remote) Logbook / Technical Support Specialist 2023 – Present Supported U.S. drivers using TT ELD platform, solving HOS violations and logbook issues. Helped fleet managers and drivers interpret and manage logs within DOT compliance. Delivered high-level support in English via calls, SMS, and ELD back-office platforms. Recognized for clear communication and solving complex support cases. Trackensure (Remote) Technical Support Representative 2021 – 2023 Guided U.S.-based drivers through ELD setup, malfunction resolution, and driver’s log understanding . Specialized in HOS rule optimization and system navigation. Frequently praised for stress resistance and the ability to handle 30+ driver tickets per shift.

Education Petro Mohyla Black Sea National University (ЧНУ имени Петра Могили) Bachelor’s Degree in Psychology Graduated: 2021 Gestalt Therapy Training Completed Level 1 of Gestalt therapy certification. Currently finishing Level 2 (final stage in progress). Knowledge of human behavior and emotional regulation enhances driver support approach.

Key Skills ELD Software: TT ELD, Trackensure, KeepTruckin, Geotab (familiar) HOS / DOT Regulations Driver Support & Communication Conflict Resolution Remote Work & Self-Management CRM / Ticket Systems

Английский

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