Опыт работы:
TT ELD (Remote)
Logbook / Technical Support Specialist
2023 – Present
Supported U.S. drivers using TT ELD platform, solving HOS violations and logbook issues.
Helped fleet managers and drivers interpret and manage logs within DOT compliance.
Delivered high-level support in English via calls, SMS, and ELD back-office platforms.
Recognized for clear communication and solving complex support cases.
Trackensure (Remote)
Technical Support Representative
2021 – 2023
Guided U.S.-based drivers through ELD setup, malfunction resolution, and driver’s log understanding .
Specialized in HOS rule optimization and system navigation.
Frequently praised for stress resistance and the ability to handle 30+ driver tickets per shift.
Образование:
Education
Petro Mohyla Black Sea National University (ЧНУ имени Петра Могили)
Bachelor’s Degree in Psychology
Graduated: 2021
Gestalt Therapy Training
Completed Level 1 of Gestalt therapy certification.
Currently finishing Level 2 (final stage in progress).
Knowledge of human behavior and emotional regulation enhances driver support approach.
Профессиональные и другие навыки:
Key Skills
ELD Software: TT ELD, Trackensure, KeepTruckin, Geotab (familiar)
HOS / DOT Regulations
Driver Support & Communication
Conflict Resolution
Remote Work & Self-Management
CRM / Ticket Systems
Владение языками:
Английский
Дополнительно:
https://t.me/blurrrrrrrrrrrrr
