Volodymyr Morozenko - CV Customer Support Manager

2025-07 - Current Sales Manager USA (B2B) (Supplax, Remote)  Developed and executed sales strategies to boost engagement and retention, managed key accounts, analyzed market trends, and handled approximately 150 outbound calls, emails, and texts daily using CRM tools. 2024-11 - 2025-06 Customer Support Manager (Airline) CCIG Group, Remote  Managed customer inquiries, complaints, and claims via email, live chat, and calls (approx. 120 per 12-hour shift), ensured timely resolutions, developed training materials, analyzed feedback, and supervised new agent onboarding. 2023-09 - 2024-03 Private English Tutor (Self-employeed, Cherkasy)  Designed personalized lesson plans, assessed progress, and used interactive activities to improve English proficiency and conversational skills. 2023-05 - 2023-10 Restaurant Waiter (Cherkassy Bierstube, Cherkasy)  Provided professional and responsive customer service in a fast-paced environment, effectively handling inquiries and resolving complaints.

Expected in 2028-06 Bachelor: Livestock (production Technology) Bilotserkivsky National Agrarian University - Bila Tserkva Expected in 2026-06 Bachelor: Language Interpretation And Translation (English) Cherkasy National University Named After Bogdan Khmelnytskyi - Cherkasy 2022-06 High School Diploma Cherkasy Specialized School of 1-3 Grades No. 17 – Cherkasy

Staff management Sales planning Advanced english Client relationship management Strategic planning Product knowledge Time management & stress resilience Experience in European and US marke

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Motivated professional with international experience in sales and customer support. Skilled in CRM, client management, and communication. Proven ability to develop sales strategies, manage key accounts, and deliver excellent service in multicultural environments. Ready to contribute with dedication, adaptability, and strong results orientation.