Досвід роботи:
2025-07 -
Current
Sales Manager USA (B2B) (Supplax, Remote)
Developed and executed sales strategies to boost
engagement and retention, managed key accounts,
analyzed market trends, and handled approximately 150
outbound calls, emails, and texts daily using CRM tools.
2024-11 -
2025-06
Customer Support Manager (Airline)
CCIG Group, Remote
Managed customer inquiries, complaints, and claims via
email, live chat, and calls (approx. 120 per 12-hour
shift), ensured timely resolutions, developed training
materials, analyzed feedback, and supervised new agent
onboarding.
2023-09 -
2024-03
Private English Tutor (Self-employeed, Cherkasy)
Designed personalized lesson plans, assessed progress,
and used interactive activities to improve English
proficiency and conversational skills.
2023-05 -
2023-10
Restaurant Waiter (Cherkassy Bierstube, Cherkasy)
Provided professional and responsive customer service
in a fast-paced environment, effectively handling
inquiries and resolving complaints.
Освіта:
Expected in
2028-06
Bachelor: Livestock (production Technology)
Bilotserkivsky National Agrarian University - Bila Tserkva
Expected in
2026-06
Bachelor: Language Interpretation And Translation
(English)
Cherkasy National University Named After Bogdan
Khmelnytskyi - Cherkasy
2022-06
High School Diploma
Cherkasy Specialized School of 1-3 Grades No. 17 – Cherkasy
Професійні та інші навички:
Staff management
Sales planning
Advanced english
Client relationship management
Strategic planning
Product knowledge
Time management & stress resilience
Experience in European and US marke
Додатково:
Motivated professional with international experience in sales and customer support. Skilled in CRM, client management, and communication. Proven ability to develop sales strategies, manage key accounts, and deliver excellent service in multicultural environments. Ready to contribute with dedication, adaptability, and strong results orientation.
