Oferta pracy "Customer Support Specialist" - Litwa

Aristek Systems Baltic is actively involved in the development of innovative IT solutions for the US and European markets. Our team consists of over 130 highly qualified professionals of various IT-spheres.

At the moment, we are looking for a Customer Support Specialist.

About the project:

A highly loaded e-learning system, where textbooks are also stored.

The main modules of the platform:

- Storage of manuals and materials for training;

- Portal for training and retraining of teachers with obtaining a STEM certificate;

- Storing participant profiles (rating, academic performance, grades, schedules, etc.);

- Automation of the platform's business processes (financial accounting, personnel management, etc.).

The platform is one of the largest educational systems in the United States, with more than 15,000,000 registered users.

One of the parts of the portal is being developed jointly with the world-famous CNN media corporation.

What we expect from you:

• A confident PC user (MS Office, Browsers);
• Fluency in English (B2 and above);
• Knowledge of IT sphere;
• Customer Support experience in any field will be an advantage;

Your responsibilities:

• Processing incoming requests from system clients;
• Solving customer problems;
• Transfer of technical errors to the development department;
• Communication with an international team in English;

Benefits you get with us:
- Modern office (Business center Europe) with equipped kitchen and comfortable workstations (not open space).
- Ability to choose the format of the work (remote or in an office).
- Team buildings, corporate parties and other extracurricular events.
- Gifts in case of important events in your life (birthday/wedding/the birth of a child).
- Payment of advanced trainings, conferences and educational courses.
- Flexible working hours.
- Medical insurance.
- English club inside the company.