Oferta pracy "Customer Service Representative Remote" - Toronto

Join us on our mission to elevate customer experiences for people around the world. As a member of the team, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Job

Requirements:

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one-call resolution guidelines and/or escalated process

Meet or exceed company and client performance metrics

Maintain a balance between company policy and client benefit in decision making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for call disposition or compiling and documenting customer information as required

Ability to accept and embrace changes within the current business environment

Qualifications:

Ability to pass a drug screen and background check

Dedicated area to work from in your home Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens

Strong decision-making and analytical abilities

Ability to identify customer needs and clearly articulate products and services

Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Be a team player

Please, write me your salary expectations, experience and CV link. Also you could fill up this form and we will contact you. https://surveyheart.com/form/62a61cb2458fba1490b7ea17