Join us on our mission to elevate customer experiences for people around the world. As a member of the team, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Job
Requirements:
Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one-call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and documenting customer information as required
Ability to accept and embrace changes within the current business environment
Qualifications:
Ability to pass a drug screen and background check
Dedicated area to work from in your home Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
Strong decision-making and analytical abilities
Ability to identify customer needs and clearly articulate products and services
Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player
Please, write me your salary expectations, experience and CV link. Also you could fill up this form and we will contact you. https://surveyheart.com/form/62a61cb2458fba1490b7ea17
Wszystkie oferty od "Brown Recruitment " ⟶Wszystkie oferty pracy na portalu MUSZĄ przewidywać wyłącznie rodzaje działalności zawodowej, które nie naruszają prawa kraju wykonywania pracy, oraz zawierać wyczerpujący wykaz obowiązków zawodowych. W przypadku wykrycia w ogłoszeniu niezgodności z tymi wymaganiami — poinformuj Administratora, a jeśli Twoja skarga się potwierdzi — odpowiednie ogłoszenie zostanie usunięte, a jego autor otrzyma ostrzeżenie lub zostanie zablokowany w przypadku powtarzających się naruszeń. Administrator nie ponosi odpowiedzialności za zachowanie pracodawcy i faktyczne wykonanie przez niego zobowiązań.
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