złota rączka - Kijów
Płaca 600 $ - VanOnGo

Requirements:

• Excellent English and/or German communication skills, both written and spoken.
• 1+ years experience in logistics or e-commerce operations (customer support, account management, partner management).
• You are a doer and a free thinker. You accept and adapt constantly to change. A positive person with an unlimited sense of humour.
• You are empathic and can communicate proactively, fast and politely.
• You are a confident user of MS Office & PC in general.

Responsibilities:

• Taking care of maintaining and developing relationships with clients and subcontractors.
• Routes design and control.
• Maintaining contact and cooperation with other company departments in the field of transport orders.
• Continuously communication and improvement of cooperation with clients.
• Participation in organizing drivers' schedules and shifts.
• Daily registering problem cases (claims management) and informing/escalating to the internal team.
• Client account management.
• Cooperation with product team and API connection.

Will be a plus:

• Ukrainian communication skills, both written and spoken.
• Experience working with business clients.
• Experience in a startup environment.

In return, we guarantee:

• Opportunity to influence the product: now we are in a phase of active development.
• Integrity and transparency in all processes: we use OKRs and SAFe methodology.
• Freedom of actions for joint goals achieving — there is no micromanagement.
• Technological solutions that impact on logistics of the present and future.
• Your potential development: vertical and horizontal growth opportunities.
• Remote work with the excellent onboarding process, monthly CFR (Conversation, Feedback, Recognition) sessions, informal events, and VanOnGo University.
• Medical Insurance.
• The Team you’ll never be bored with: there are skippers, football players, writers, musicians, etc.