złota rączka - Kijów
Płaca 600 $

Проверенная вакансия
Customer Support Specialist (German market)
600 $
26-09-2022
Sprawdzona firma
VanOnGo

bezpośredni pracodawca

na layboard od 07.09.2022

Osoba kontaktowa: Zabornik Anastasia
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Osoba kontaktowa: Zabornik Anastasia

Requirements:

  • Excellent English and/or German communication skills, both written and spoken.
  • 1+ years experience in logistics or e-commerce operations (customer support, account management, partner management).
  • You are a doer and a free thinker. You accept and adapt constantly to change. A positive person with an unlimited sense of humour.
  • You are empathic and can communicate proactively, fast and politely.
  • You are a confident user of MS Office & PC in general.

Responsibilities:

  • Taking care of maintaining and developing relationships with clients and subcontractors.
  • Routes design and control.
  • Maintaining contact and cooperation with other company departments in the field of transport orders.
  • Continuously communication and improvement of cooperation with clients.
  • Participation in organizing drivers' schedules and shifts.
  • Daily registering problem cases (claims management) and informing/escalating to the internal team.
  • Client account management.
  • Cooperation with product team and API connection.

Will be a plus:

  • Ukrainian communication skills, both written and spoken.
  • Experience working with business clients.
  • Experience in a startup environment.

In return, we guarantee:

  • Opportunity to influence the product: now we are in a phase of active development.
  • Integrity and transparency in all processes: we use OKRs and SAFe methodology.
  • Freedom of actions for joint goals achieving — there is no micromanagement.
  • Technological solutions that impact on logistics of the present and future.
  • Your potential development: vertical and horizontal growth opportunities.
  • Remote work with the excellent onboarding process, monthly CFR (Conversation, Feedback, Recognition) sessions, informal events, and VanOnGo University.
  • Medical Insurance.
  • The Team you’ll never be bored with: there are skippers, football players, writers, musicians, etc.
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