Oferta pracy "Customer support Representative" - Warszawa

Who Are We?

Now is your chance to join the leading western live streaming network and an industry projected to reach $240 BILLION!
Tango live stream was founded in 2018 and is powered by 400 global employees operating in a culture of growth, learning, and success!

Job Description

RESPONSIBILITIES

• Be a point of contact for Mid-tier viewers and broadcasters
• Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
• Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
• Record the issues users are experiencing in a task tracking tool (JIRA)
• Gather feedback and propose improvements to user experience
• Achieving good results in personal KPIs and helping teammates do the same.

REQUIREMENTS

• Prior experience in customer service (1+ years)
• Exceptional English (C1+) with professional tone in written communication
• Ready to work 12 hour shifts (2/2, from 10 PM/AM)
• A desperate urge to help and teach, ability to empathize with customers.
• Competent speech, the ability to make yourself understood
• A responsible team player
• Multi-tasker and performer able to show and report results

Additional qualifications

• Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
• Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
• Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
• Prior experience and success as a live streaming broadcaster is a huge plus!

We offer:

• Stock options grant (we’re a Silicon Valley Company)
• Competitive salary
• Medical insurance for you and 75% off for your relatives
• Free lunches and dinners
• Cheerful team spirit and fun office atmosphere.

If this sounds like you, send your resume and help empower live entertainers and creators to build independent businesses around their live talents.