Oferta pracy "Service Desk Representative" - Kraków

Looking for an experienced Service Desk Representative to work on a stable project.
Remote, full-time, long-term
Working Schedule: 2:30 pm-11:00 pm CET

Requirements:
• Strong verbal and written English skills (Upper-Intermediate+)
• Business communication and soft skills.
• Ability to work efficiently both independently and with a team.
• Ability to handle multiple tasks simultaneously, and effectively manage priorities.
• Critical and consecutive thinking.
• Strong learning abilities.
• Corporate ethics.

Main Responsibilities:
• Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications and other issues using available resources over the phone and email;
• Create and process support tickets.