Oferta pracy "External Service Provider with English and Portuguese languages" - Portugalia

SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking for a service provider to join our support team who will make the customer service even better.

We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of trading. Our clients ask us a variety of questions starting from trading up to movie recommendations, so you won't be bored.

We are looking for a person who:

• Writes and speaks foreign languages fluently (English and Portuguese).
• Has a stable Internet connection and follows a schedule meticulously.
• Is able to communicate effectively with our clients and is able to determine the needs of a particular user and find a custom solution that suits him.
• Is not afraid of difficulties and a high workload.

Why should you choose us?

• We'll always be by your side providing a knowledge base, an established system of continuous learning, tests for a better understanding of the product, and an online channel where you can ask for help whenever you need it.
• You have always been attracted to traveling and you've come to realize that you love to communicate with foreigners. Your team members come from different countries and our clients' customers will write to you from all over the world!
• You will learn how intriguing the life of a customer support provider can be. We have online lectures with guest speakers, education in personal growth and development, online conferences, and unofficial meetings with the rest of the team.
• You will have access to a corporate online library in multiple languages.

We provide our services 2/2 day-day/night-night schedule (it means that you provide services for two days from 10.00 to 22.00, then you have 2 days off, after that you provide services for two nights shift from 22.00 to 10.00, then 2 days off) - GMT+3, Moscow time

The service agreement type of the contract (freelance contract).

Send us your CV, we will be glad to learn more about you!