Oferta pracy "Service Desk Analyst – Hungarian/Romanian Speaker" - Poznań

Your responsibilities:

• Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
• Fulfill Service Requests from end users according to defined procedures
• Document client issues in our call tracking system
• Provide friendly, courteous, and quality communication to all end users throughout the support process
• Grow professionally through on-going training activities and continued learning
• Collaborate with organization counterparts and department team members to share knowledge and expertise
• Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

Your qualifications:

• Degrees: Educational degree/certificate in an information technology related field will be a plus
• Job experience: 1-2 years
• Technical Skills:

• Ability to analyze hardware and/or software problems
• Knowledge of computer systems, hardware, software and peripheral equipment
• Basic network skills

• Language Skills :

• Good verbal and written communication skills in English (B2 – upper intermediate)
• Very good verbal and written communication skills in Hungarian/Romanian (C1 – Advanced)

• Soft Skills:

• Ability and desire to keep up with changing and emerging technologies that affect the business
• Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
• Strong problem-solving and analytical skills
• Flexibility to work in shifts and on weekends as needed

Our offering

• Active participation in challenging developmental projects
• Open communication at all levels of the hierarchy
• Personal and professional development
• Stable work in a friendly team
• Flexible working hours
• Possibility to work in the combined stationary and home-office modes
• Free foreign language courses
• Training and integration events

Your next step:

Please send us your application.