About the role
As a Manager for the API integrations and upstream partner relations, you will help to grow our SaaS platform's value for our customers with each new partner integrated (POS, delivery partners, marketplaces, customer engagement software, etc). You will oversee all the parts of this process - from building new relationships with partners, identifying workarounds and cut-throughs to enable new partner integration to happen, to coordinating the implementation process and addressing challenges together with our team through product, documentation, and process improvements.
What you will do
- You will lay out an integration roadmap together with our Engineering team, and work closely with the Commercial team to identify priorities - what's most valuable to focus on to help deliver value to our customers and grow the business
- You will be instrumental in identifying key upstream partners, building and maintaining strong relationships with them and the team, ensuring you’re always up to date on full potential of the product/integration
- You will be a critical feedback funnel to Engineering on requirements and opportunities to launch a new partner faster or scale an existing integration
- Build and execute optimal process and communication mechanisms to allow for smooth onboarding, issue resolution and operations between partners and our company
- Understand partners tech stack and workflows (integrated and non-integrated)
We are looking for
- Relevant experience at a B2B/SaaS software company, familiarity with business aspects of API integrations with large partners (preferably marketplaces)
- Tech startup experience in e-commerce, SaaS, Point of Sale technology, restaurant technology (preferable)
- Proficient English + another EU language
- Ability to handle complex and ambitious projects with the utmost of care, keeping a close eye on the specified KPIs, while remaining flexible and collaborative
- Demonstrable ability to build and manage high-trust relationships
- Excellent communication skills, including ability to empathise and adopt the perspective of others
- Familiar with technical writing, specifically with experience writing API documentation (preferable, but not necessarily)
Please note, that this position is currently open for those who have the right to live and work in the EU.
What we offer
- Flexible working environment: remote-friendly and no flexible working hours (+ 30 days of paid vacation)
- Opportunity to implement your ideas and make an impact
- Fast-growing product making lives of our clients easier and more enjoyable
- Chance to develop yourself in the company
- Remote empathic international team
- Strong technical team with established engineering culture
- We support up to two working days per year volunteering for local charity
This can be a remote or hybrid position, with occasional need to travel to our offices, partner locations, and conferences.
