Yulia Bukatova - Резюме employee

March 2016 — till now 4 years 7 months PONY EXPRESS, Visa Application Center Leading Client Specialist Moscow, pony-visa.com Admission, checking and processing of documents for obtaining a visa; Advising clients on the preparation of a package of necessary documents; Working with VIP clients; Interaction with the embassies of states issuing visas; Education and training of new employees of the company; Preparation of a package of documents for a visa (insurance and visa application form); Business trips to other regions of Russia; Resolution of conflicts and disputes; Performing duties of the head of the department during his absence; Working with English-speaking clients; Keeping records of incoming and outgoing documents. May 2014 — June 2015 1 year 2 months Germany Visa Application Center in Moscow Specialist Moscow Processing documents in a foreign language; Consulting for English and German speaking applicants; Admission of documents for medical and other types of visas. October 2013 — May 2014 8 months Hotel Posadskiy Hotel Receptionist Sergiyev Posad Welcome and greet guests; Answer and direct incoming calls; Inform guests of hotel rates and services; Make and confirm reservations for guests; Ensure proper room allocation; Register and check guests in; Confirm relevant guest information; Verify guest's payment method; Verify and imprint credit cards for authorization; Issue room keys and direct guests to their rooms; Maintain clear and accurate records of guest room bookings; Compute all guest billings. December 2008 — May 2010 1 year 6 months McDonalds Crew member Moscow, www.rabotavmcdonalds.ru May 2007 — September 2007 5 months OOO «Mobilnye resheniya» Sales Advicer (mobile phones) Sergiyev Posad May 2004 — October 2006 2 years 6 months McDonalds Crew member Moscow, www.rabotavmcdonalds.ru

Goethe-Institut (2012-2014) German language Russian International Academy of Tourism, Khimki (high education,2005-2011) Manager

MS Outlook, MS PowerPoint, Customer Service, Internet Presentation, Visa Support, Business Correspondence, Office Management, Booking Hotels, Account Management, Accounting Documentary, Document Flow, Administrative Support, Customer Support, Communication skills, Preparing Presentations, Preparing Board Meetings ,Databases Training, PC skills Cons Consultancy

Russian — Native English — B1 — Intermediate German — C1 — Advanced

I am a responsible, friendly, sociable, easy to learn, highly organized, detail-oriented and hardworking person. Not afraid to work under stress, love team work, but also feel ok working alone. I will be glad to discuss my experience during the job interview with you. If you need any additional information, please contact me by phone or email.