Yuliya Rasputchenko - Резюме Administrative position or customer support

Sep 2015 — Oct 2016 Kiev Customer support manager at United-Click • Support for existing partners in the affiliate program (creating offers, banners, promotional offers, newsletters). • Searching new clients in the database ("cold" calls, emails and communication in social networks). • Assistant of accountant (acts, invoices: creation and distribution). • Conducting reports and meetings on the work performed and setting goals for the next quarter. Nov 2016 — Oct 2018 Kiev Customer support manager at Smile-Expo • Work in the customer support department (working with outgoing at least 50 and incoming calls). • Working with existing clients (assistance in buying a ticket, issuing an invoice, invitations to conferences). • Event ticket sales through all communication channels. • Business trips to events in European countries: Czech Republic, Sweden, Estonia and Russia. • Work at events at reception desks, meeting clients and conducting registration, issuing a bracelet and badge. Oct 2018 — Oct 2019 Kiev PR-manager at Smile-Expo • Work in the PR department for the promotion of events on external resources. • Work with existing event partners on barter terms, as well as search for new partners for promotion by placing press releases, banners, mailing lists, posting on social networks. • Selection of paid platforms for media buying, analysis and report to management on the advertising campaign. • Conducting promotional advertising campaigns together with partners for the recognition of the event. • Launching and conducting advertising integration in social networks (Facebook, Telegram). Oct 2019 — Apr 2020 Kiev Head of PR Department at Smile-Expo • Work as the head of PR department, managing a team of 8 people. • Direct communication and work report with the director of the company. Attend all meetings with the provision of cross-sections and reports on the work done. • Continuing to promote events as a manager and simultaneously performing the work of the head of the department responsible for all projects at the same time. • Search and selection of personnel in the department, attending interviews together with the HR manage. Jun 2020 — Mar 2021 Kiev Coworking administrator at Mayak Event Workplace • Coworking and conference hall administration. • Search for new clients and support existing ones in organizing various events (conferences, trainings, meetings, birthdays, parties, weddings). • Preparation and check-in of each event with the customer. • Work on incoming and outgoing calls, correspondence with clients by mail and in messengers. • Promotion of coworking social networks (posting, promotion of posts, banner and video creation). • Creating the layout of a letter through email mailing services. • Search and organization of catering for events. Mar 2021 — Feb 2022 Kiev Executive Assistant of CEO at CJSC Dizhitek-Service • Execution of all orders of the CEO of business center. • Maintaining 2-3 projects at the same time, working as a coworking administrator and working as an assistant manager. • Working with tenants of the business center, solving all problems related to the work of offices, conducting correspondence. • Working with incoming outgoing calls with clients. • Support of the state of the business center (management of minor repairs). • Active work with contractors for the management of the business center. • Visiting local authorities at the request of the CEO (tax, city administration).

Sep 2012 — Apr 2018 KROK Economics and Law University Kiev Master's degree 2012-2016: Bachelor's degree of Export-oriented management Ukraine - Austrian Program. Education according to the dual program at the same time in two universities of Ukraine and Austria IMC Fachhochschule Krems (Austrian diploma with distinction). 2016-2018: Master's degree in International Economics, Export-oriented management.

Effective Time Management Problem Solving Teamwork Communication Fast Learner Customer Service Ability to Multitask Computer Skills

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