Administrative position or customer support
- 1100 €
- Другие страны
- 10-06-2022
Контактное лицо: Yuliya Rasputchenko
Возраст: 31
Телефон:
Опыт работы:
Sep 2015 — Oct 2016
Kiev
Customer support manager at United-Click
• Support for existing partners in the affiliate program (creating offers, banners, promotional offers, newsletters).
• Searching new clients in the database ("cold" calls, emails and communication in social networks).
• Assistant of accountant (acts, invoices: creation and distribution).
• Conducting reports and meetings on the work performed and setting goals for the next quarter.
Nov 2016 — Oct 2018
Kiev
Customer support manager at Smile-Expo
• Work in the customer support department (working with outgoing at least 50 and incoming calls).
• Working with existing clients (assistance in buying a ticket, issuing an invoice, invitations to conferences).
• Event ticket sales through all communication channels.
• Business trips to events in European countries: Czech Republic, Sweden, Estonia and Russia.
• Work at events at reception desks, meeting clients and conducting registration, issuing a bracelet and badge.
Oct 2018 — Oct 2019
Kiev
PR-manager at Smile-Expo
• Work in the PR department for the promotion of events on external resources.
• Work with existing event partners on barter terms, as well as search for new partners for promotion by placing press releases, banners, mailing lists, posting on social networks.
• Selection of paid platforms for media buying, analysis and report to management on the advertising campaign.
• Conducting promotional advertising campaigns together with partners for the recognition of the event.
• Launching and conducting advertising integration in social networks (Facebook, Telegram).
Oct 2019 — Apr 2020
Kiev
Head of PR Department at Smile-Expo
• Work as the head of PR department, managing a team of 8 people.
• Direct communication and work report with the director of the company. Attend all meetings with the provision of cross-sections and reports on the work done.
• Continuing to promote events as a manager and simultaneously performing the work of the head of the department responsible for all projects at the same time.
• Search and selection of personnel in the department, attending interviews together with the HR manage.
Jun 2020 — Mar 2021
Kiev
Coworking administrator at Mayak Event Workplace
• Coworking and conference hall administration.
• Search for new clients and support existing ones in organizing various events (conferences, trainings, meetings, birthdays, parties, weddings).
• Preparation and check-in of each event with the customer.
• Work on incoming and outgoing calls, correspondence with clients by mail and in messengers.
• Promotion of coworking social networks (posting, promotion of posts, banner and video creation).
• Creating the layout of a letter through email mailing services.
• Search and organization of catering for events.
Mar 2021 — Feb 2022
Kiev
Executive Assistant of CEO at CJSC Dizhitek-Service
• Execution of all orders of the CEO of business center.
• Maintaining 2-3 projects at the same time, working as a coworking administrator and working as an assistant manager.
• Working with tenants of the business center, solving all problems related to the work of offices, conducting correspondence.
• Working with incoming outgoing calls with clients.
• Support of the state of the business center (management of minor repairs).
• Active work with contractors for the management of the business center.
• Visiting local authorities at the request of the CEO (tax, city administration).
Kiev
Customer support manager at United-Click
• Support for existing partners in the affiliate program (creating offers, banners, promotional offers, newsletters).
• Searching new clients in the database ("cold" calls, emails and communication in social networks).
• Assistant of accountant (acts, invoices: creation and distribution).
• Conducting reports and meetings on the work performed and setting goals for the next quarter.
Nov 2016 — Oct 2018
Kiev
Customer support manager at Smile-Expo
• Work in the customer support department (working with outgoing at least 50 and incoming calls).
• Working with existing clients (assistance in buying a ticket, issuing an invoice, invitations to conferences).
• Event ticket sales through all communication channels.
• Business trips to events in European countries: Czech Republic, Sweden, Estonia and Russia.
• Work at events at reception desks, meeting clients and conducting registration, issuing a bracelet and badge.
Oct 2018 — Oct 2019
Kiev
PR-manager at Smile-Expo
• Work in the PR department for the promotion of events on external resources.
• Work with existing event partners on barter terms, as well as search for new partners for promotion by placing press releases, banners, mailing lists, posting on social networks.
• Selection of paid platforms for media buying, analysis and report to management on the advertising campaign.
• Conducting promotional advertising campaigns together with partners for the recognition of the event.
• Launching and conducting advertising integration in social networks (Facebook, Telegram).
Oct 2019 — Apr 2020
Kiev
Head of PR Department at Smile-Expo
• Work as the head of PR department, managing a team of 8 people.
• Direct communication and work report with the director of the company. Attend all meetings with the provision of cross-sections and reports on the work done.
• Continuing to promote events as a manager and simultaneously performing the work of the head of the department responsible for all projects at the same time.
• Search and selection of personnel in the department, attending interviews together with the HR manage.
Jun 2020 — Mar 2021
Kiev
Coworking administrator at Mayak Event Workplace
• Coworking and conference hall administration.
• Search for new clients and support existing ones in organizing various events (conferences, trainings, meetings, birthdays, parties, weddings).
• Preparation and check-in of each event with the customer.
• Work on incoming and outgoing calls, correspondence with clients by mail and in messengers.
• Promotion of coworking social networks (posting, promotion of posts, banner and video creation).
• Creating the layout of a letter through email mailing services.
• Search and organization of catering for events.
Mar 2021 — Feb 2022
Kiev
Executive Assistant of CEO at CJSC Dizhitek-Service
• Execution of all orders of the CEO of business center.
• Maintaining 2-3 projects at the same time, working as a coworking administrator and working as an assistant manager.
• Working with tenants of the business center, solving all problems related to the work of offices, conducting correspondence.
• Working with incoming outgoing calls with clients.
• Support of the state of the business center (management of minor repairs).
• Active work with contractors for the management of the business center.
• Visiting local authorities at the request of the CEO (tax, city administration).
Образование:
Sep 2012 — Apr 2018 KROK Economics and Law University
Kiev Master's degree
2012-2016: Bachelor's degree of Export-oriented management Ukraine - Austrian Program.
Education according to the dual program at the same time in two universities of Ukraine and Austria IMC Fachhochschule Krems (Austrian diploma with distinction).
2016-2018: Master's degree in International Economics, Export-oriented management.
Kiev Master's degree
2012-2016: Bachelor's degree of Export-oriented management Ukraine - Austrian Program.
Education according to the dual program at the same time in two universities of Ukraine and Austria IMC Fachhochschule Krems (Austrian diploma with distinction).
2016-2018: Master's degree in International Economics, Export-oriented management.
Профессиональные и другие навыки:
Effective Time Management
Problem Solving
Teamwork Communication
Fast Learner
Customer Service
Ability to Multitask
Computer Skills
Problem Solving
Teamwork Communication
Fast Learner
Customer Service
Ability to Multitask
Computer Skills
Дополнительно:
English B1
Ukrainian С2
Russian С2
Ukrainian С2
Russian С2
