Yuriy Frolov - Резюме Project Manager

June 2020 - Present - iDSystems Project Manager - Project management (quality control, deadlines, budgets and risks). - Communication with the customer (coordination of plans, deadlines, requirements, budgets), elimination of conflict situations. - Analysis, reproduction and resolution of emerging incidents, creation of tasks in the bug tracking system. - Organization and control of the work of the support department, problem solving. - Quality control of the execution of requests in accordance with the SLA, reporting. - Interaction with the departments of testing, maintenance and development on production issues. - Working with databases, writing SQL queries for the needs of clients, working with DBMS (Firebird, ORACLE, MSSQL, Sybase). - Work with certificates (CryptoPRO, Verba, Rutoken, E-Token) - Acted as Head of Project Management for 1 month. August 2016 - May 2020 - iDSystems Head of support department - Technical support for a modular software product, consulting on its operation, remote work on client servers. (first and second lines of technical support). - Implementation of a software product and consulting clients on its integration with their systems. - Site visits to resolve incidents or introduce new functionality. - Analysis, reproduction and resolution of emerging incidents, creation of tasks in the bug tracking system. - Organization and control of the work of the support department, problem solving. - Quality control of the execution of requests in accordance with the SLA, reporting. - Interaction with the testing and development department on production issues. - Working with databases, writing SQL queries for the needs of clients, working with DBMS (Firebird, ORACLE, MSSQL, Sybase). - Work with certificates (CryptoPRO, Verba, Rutoken, E-Token) - Acted as the head of the implementation and maintenance department for 1,5 Months. February 2014 - July 2016 Chief Specialist of Testing Department - Functional, regressional, load testing. - Reading analytics, technical specifications, analysis of new functionality in terms of business processes. - Drawing up test cases and test plans, writing test documentation, as well as manuals for setting up and using the software. - Interaction with the department of analytics and development on production issues. - Working with databases, writing SQL queries for testing needs, working with DBMS (Firebird, ORACLE, MSSQL, Sybase). - Working with web-services (mainly via SOAPUI). - Administration of servers and virtual machines (Linux, Windows Server 2008/2012). - Interaction with the support department (third line technical support). - Acted as the head of the testing department for 2 months.

Master of Biotechnical Systems and Technologies Tver State Technical University 09.2008 - 07.2014

Project Management Software (Jira, Trello) Software Development Life Cycle Documentation Data analysis Microsoft Office Software Troubleshooting & Problem Solving Networking – Switches / Routers / Firewalls SQL Phone & Email Technical Support (1st/2nd line issues) Remote support tools Communication & Interpersonal Skills Creative Thinking Skills

Английский

Literate spoken and written language,
Excelent ability to communicate with the client, including by phone, conflict resolution,
Perseverance, accuracy, attention to detail;
Stress tolerance,
Purposefulness, learning,
Responsibility, ability to work in a team.