Опыт работы:
Senior Configuration Manager
On the workplace I perform the following duties:
- implementation of information-technical support of business applications clients with ticket-system
Jira SW using;
- business applications testing;
- assignment of tasks to the development departure after the identified business applications`
incidents;
- conducting of information services trainings or vebinars;
- typification of support tasks;
- taking part in analytical condition of information system;
- participation in project activities;
- configuration, key modules configuration and all information systems administration ;
- formation of a service development strategy;
- maintaining a register of critical incidents;
- coordination of the process of solving critical problems and global incidents;
- implementation of optimization of labor costs;
- replacement of the head of the direction;
-demo and user training organization;
- the documentation process organization;
- participation in product validation
Образование:
Master
2020 The Bonch-Bruevich Saint Petersburg State University of
Telecommunications Russia
Information systems and technology, Information Systems
2018 The Bonch-Bruevich Saint Petersburg State University of
Telecommunications Russia
Information systems and technology, Complex Procurement of Information Security for Automated
Systems
Профессиональные и другие навыки:
Russian — Native
English — B2 — Upper Intermediate
Дополнительно:
Working and administrating experience in Jira SW, Confluence,
Huge mission readiness, additional mission readiness.
English skills – B2 level.
Logs analysis in KIBANA, uploading information based on analysis, incidents and bags decision.
Validation organization experience, preparation of necessary documentations, minutes and
testing plans, writing and making OQ-tests.
